Shipping policy
At EDGAR GILMORE, we are committed to delivering fresh New Zealand seafood to customers worldwide with reliable, transparent, and secure shipping services. Below is our official shipping policy for all international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to prepare and pack your seafood items as quickly as possible to minimize waiting time and ensure maximum freshness upon arrival.
2. International Shipping & Delivery Timeline
We provide worldwide international shipping for all qualified orders. Standard international delivery usually takes 7–14 business days, depending on destination country, local logistics, and customs clearance speed.
For faster delivery, you may select our expedited rush shipping option during checkout for shorter transit time.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your order total weight, package dimensions, and delivery destination. The exact shipping fee will be clearly displayed at checkout with no hidden fees or extra charges. You will always know what you pay before completing your order.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local processing fees set by your country’s customs authority. These charges are the recipient’s responsibility.
We recommend all customers check their local import regulations before placing an order to avoid unexpected additional costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a premium seafood supplier, we use high-strength, shockproof, and fresh-keeping packaging materials to fully protect your products during international transit. Our specialized packaging helps prevent damage, leakage, and deformation while preserving seafood freshness.
For high-value orders, we offer optional shipping insurance at checkout to provide extra protection and peace of mind for your purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect your package upon delivery. If you receive damaged, leaking, or severely deformed packaging, please take clear photos, refuse signature acceptance, and contact our support team immediately.
If you discover any product defects or quality issues after signing for your order, please notify our customer service within48 hours of delivery. We will verify your case promptly and arrange a reasonable solution, including return, exchange, or compensation according to the actual situation.
7. Customer Shipping Support
If you have any questions regarding order processing, shipping status, tracking updates, customs clearance, or delivery issues, our professional support team is always available to assist you. We provide fast and detailed guidance to resolve your concerns.